When will my order be dispatched?
Orders are dispatched Monday to Friday. We aim to dispatch your order within 1-2 days from receiving payment (Excluding weekends/Bank Holidays) depending on the delivery option you choose. This may not always be possible during peak times. As soon as we have dispatched your order, you will receive a dispatch text/e-mail notification with tracking information.
Once we have dispatched your parcel we will not be held responsible for any delays; postal strikes, courier delays, bad weather, increased parcel volumes (i.e holiday times), Bank Holidays, and such events.
How will my order be sent?
We pride ourselves in how we pack our fascinators as we realise how important it is that our products arrive in excellent condition. Our fascinators are always packed with care and sent in a box. If purchasing more than one fascinator, depending on the style and size, we reserve the right to wrap them in individual boxes to avoid damage and you may be charged postage for each fascinator separately during checkout.
Do you post overseas?
Currently we are only able to dispatch within the UK but please enquire using our contact form if you are wishing to purchase from outside of the UK for a postal quote.
Can you customise a fascinator?
Many of our fascinators can be customised with the addition of coloured feathers and netting subject to availability and for an additional small fee. Please enquire by using the ‘general contact form’ and include a screen shot of the item you are interested in customising. We will then be able to advise if your request is possible and provide you with a price/timescale. Please be aware requests are not guarantees your customisation will be accepted. All custom orders are non refundable/non returnable.
Can I cancel my order after placing it?
Due to the number of orders we receive, we cannot guarantee we will see your cancellation request before your order is dispatched. For cancellations which have been requested but have still been dispatched, we cannot accept any responsibility for this and the outward postage cost and return postage cost will be the responsibility of the buyer.
I haven’t received my order?
As soon as your order is dispatched you will receive a text/e-mail notification with a tracking number. The delivery speed will depend on the delivery option you have chosen at checkout. We would advise you check your tracking number to see the status of your delivery before contacting us. Should the tracking not show the current status of your item, we will be more than happy to assist you further.
Please be aware, there are occasions where Royal Mail and couriers experience delays. Royal Mail/couriers do not always leave a card advising they have tried to deliver but this doesn’t always mean they haven’t attempted delivery. Checking your tracking number will confirm the current status of its delivery.