Refund and Returns Policy

We want you to shop with confidence at Elegant Fascinators, so please take a moment to read our returns policy carefully before placing your order.

Exchanges

Unfortunately, we do not offer an exchange service. If you would like a different item, please return your original order (subject to the policy below) and place a new order separately.

Returns โ€“ What You Need to Do

If you wish to return an item, you must notify us within 14 days of the tracked delivery date using our Returns Request Form only. Once your request is approved, we will provide you with a returns number and the return address.

Please note:

  • We doย notย provide return labels
  • The buyer is responsible for arranging and paying for the return

When returning your item, please include:

  • Your full name
  • Your address
  • Your reason for return
  • Theย returns numberย we provide

Without this information, we will be unable to process your refund.

Return Deadlines

Your return must be received by us no later than the return-by date provided. Returns received outside of this timeframe may not be accepted.

We strongly recommend using a tracked or recorded delivery service, as we cannot be held responsible for items lost in transit.

Condition of Returned Items

To be eligible for a refund, items must:

  • Beย unworn
  • Have theย original tag attached and intact
  • Be free from damage, alterations, or odours (including perfume or smoke)

If an item shows signs of wear, damage, or loss in value, we reserve the right to refuse the refund or deduct an appropriate amount from the refund.

Packaging Requirements

All fascinators must be returned in a box to prevent damage in transit.
Items returned without a box, or received damaged, will not be refunded.

Refunds

Once your return has been received, inspected, and approved:

  • A refund will be issued for theย item only
  • Original outward postage and packing costs are non-refundable
  • Return postage costs are the responsibility of the buyer

Refunds are processed to the original payment method within 7 days of receiving your return. Please note that bank processing times may vary and are outside of our control.

Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Sale items
  • Custom or bespoke orders

Undeliverable or Refused Parcels

We reserve the right to deduct a ยฃ6 fee to cover postage, packaging, and associated costs for any order returned to us as:

  • Undeliverable
  • Refused / Returned to Sender
  • Failed collection

If you have any questions before ordering, weโ€™re always happy to help โ€” please contact us so we can assist you in choosing the perfect fascinator with confidence 

Returns Request Form